2 Years Rattan Furniture Warranty

PASSION FURNITURE is pleased to offer a 2 Year Warranty on our Passion Furniture range.

Passion furniture are proud of our reputation with high quality rattan furniture and we confident that your furniture will last you for many years. In the unlikely event of a problem customers are asked to contact the distributor to whom they purchased the furniture from.
 

Warranty -Terms and Conditions:

  • All cushions and frames must be Passion Furniture Products.
  • Goods must be purchased through a valid Passion Furniture Distributor.
  • Cushion designs are available within 10 years of purchase. We reserve the rights to alter designs and may offer a suitable alternative.
  • The warranty does not apply to normal wear and tear, defined as usual deterioration as a result of regular use such as weathering or fading, or to marks dents or scuffs.
  • The product has not been subject to any misuse, abuse or mishandling, nor placed in an abnormal environment, or purchased for commercial use.
  • The product has only ever been repaired, modified or altered by Passion Furniture’s Distributor and not by any other person or company.
  • The benefit of this Warranty cannot be assigned and does not cover claims for consequential loss or damage.
  • Proof of Purchase may be required for Registration to be completed and authenticated.
  • Our rattan furniture is warranty 1500 hours sun exposure. Please to keep your furniture under shadow most of the time. Permanent sun exposure will damage your furniture and won’t be covered under our warranty.

 

Repair or Replace

 
In the event of a problem, Customer are asked to contact the distributor where the goods were purchased. Our distributor will arrange inspection of the product. The distributor may ask for photographic evidence from the Customer to assist the investigation process. Any problem will be investigated and if identified as a fault in material or workmanship any repair or replacement will be made at Passion Furniture’s Distributor discretion and any products or defective parts replaced shall become our distributor’s property.

If a particular product is no longer available, Passion Furniture reserves the right to replace or substitute with a current model.